Full terms: Terms of service.
Your collection, within 24 hours.
Your complete personal AI photoshoot in The Estate will be ready within 24 hours of payment confirmation. We’ll email you when it is ready. Download your photographs individually or together from your private collection. The collection remains available for 30 days from readiness; download it before it expires. Digital delivery and downloads are included in the order price. There is no separate delivery fee.
Cancellation before readiness.
You can request cancellation before your complete collection is ready and receive a full refund, even if generation has already started. Email us to cancel. If we cannot complete your order or miss the 24-hour delivery deadline, you can also request a full refund.
A problem with your order?
If there’s a problem with your completed collection, email us and describe it. We’ll review your request and offer a suitable solution, including a refund where applicable. Any extra payment collected for the same order will be refunded in full. These terms do not limit your rights under applicable law.
How refunds work.
We initiate an agreed refund within 24 hours of confirming it to you. Refunds are returned through the payment provider to the original payment method. The time until the money reaches you depends on your bank and payment provider; initiating a refund does not mean it has already reached your account. We’ll email you when the refund is initiated.
Contact support.
For order, cancellation or refund requests, email support@faata.ai. Include your order number, if available. We respond within 24 hours.